Q: What is the processing time for my order?
Processing takes 2-3 days before shipping your product.

Q: How long is the shipping time?
Shipping typically takes 5-10 business days, depending on your location.

Q: Does the mini projector come with a warranty?
Yes, The Mini Projector™ and the The Mini Projector™ Pro include a 3-year warranty for your peace of mind. In case of submitting a warranty claim, please note that you have to arrange the shipping to the address we provide via email. After service, shipping is arranged by us.

Q: The Mini Projector™ vs The Mini Projector™ Pro. Which one should I choose?
The Mini Projector™ Pro offers much cleaner (HD) resolution, making it perfect for reading text and creating an immersive home cinema experience. If you're looking for sharp visuals, it's the better choice. The standard Mini Projector™, while not as clear, gives off a cozy, vintage vibe with its ambient, retro-style projection—ideal for relaxed, nostalgic movie nights. Choose the Pro for sharper clarity, or the standard version for a warm, classic atmosphere and if you are on a budget.

Q: Can I connect the mini projector to my laptop or console?
Absolutely! You can easily connect it to your laptop or console for a seamless experience. The Mini Projector™ offers a variety of cable connection, so you can connect your projector to your laptop, console or use a pendrive. The Mini Projector™ Pro in addition to that offers WiFi connection, so you can easily mirror the screen of your phone.

Q: Is the mini projector suitable for reading text or high-resolution needs?
For better resolution or reading text, we recommend upgrading to The Mini Projector™ Pro version.

Q: What if I ordered the wrong product?
Please contact us at support@nightskylamps.com, and we’ll do our best to assist you, though we can't guarantee changes.

Q: What payment methods do you accept?
We accept Visa, Mastercard, American Express, and PayPal.

Q: Do you ship internationally?
Yes, we provide shipping to most countries around the globe!

Q: How do I get my tracking number?
Easily! Once your order is shipped, you will receive a shipping update email with your tracking number.

Q: How do I track my shipment?
You can track your shipment on our website. Just visit the "Track Your Order" page under the "Help" section and enter your tracking number.

Q: I got 2 tracking numbers. Why is that?
In cases where your order contains multiple products, it is possible that you may receive two different tracking numbers. This is because some items may be shipped from different warehouses. Rest assured, all items will be tracked and delivered separately if needed.

Q: I only recieved one part of my order. Where is the other part?
No worries! Due to the fact that our products are shipped from different warehouses it is possible that you get your pruducts on different days.

Q: What if my order arrives damaged?
Please reach out to us immediately! If your order is damaged in any way, contact our support team, and we’ll resolve it for you.

Q: I entered an incorrect or old address. What should I do?
If you’ve entered the wrong address, contact our support team as soon as possible for assistance.